ORDERS & SHIPPING
Order ConfirmationAll orders placed will be confirmed by e-mail.
We reserve the right not to deliver a product if the stock level was incorrect at the time of order receipt. Should we be unable to deliver, we will contact you and give you the opportunity to cancel the order or choose a different product.
Payment of orders
INDUSTRIA accepts payment via credit card. For details please refer to our Stripe shop.
All orders will be dispatched within 5 business days. Orders will be sent by
Swiss or international post.
Shipping within Switzerland: We charge a € 8 flat fee for shipping.
Shipping rest of the world: We charge a €16 flat fee for shipping.
We cannot ship to P.O. boxes.
INDUSTRIA bears the risk of transportation.
If the merchandise arrives damaged, you may return it at no extra costs. Please get in touch with us before sending the items back.
Right To Return
You can return the purchased products without indicating any reason (except in case of damage where we kindly ask you to add a written description of the damage to the return) within 7 days of receipt.
All returns must be notified by email before being sent back unused and in their original condition and packaging. The cost for returning merchandise is paid by you. In the case of an exchange, we will cover the cost of shipping the new item.
If a non-faulty product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.
Refunds will only be made once the returned products are received by INDUSTRIA.